- Inside Loyalty
10 Oct 2026 · 3 min read
Card surcharge ban: what the RBA reforms mean for your points
No more surcharges at the till, but fewer points on your card. How the 1 October reforms work, what banks have already changed, and how to respond.
Points don't hold their value forever. Here's why programs devalue, what's changed recently in Australia, and five ways to protect your balance.
18 October 20263 min read

Imagine saving 200,000 Qantas Points for a business class trip to Europe. In August 2025, the same seat started costing up to 20% more points overnight. Nothing about the flight changed. Your points just bought less.
That's a devaluation, and it happens to every points program eventually. Here's why, what's changed recently in Australia, and how to protect your balance.
A devaluation is any change that makes your points buy less. It can be:
Too many points chasing too few seats. Programs sell more points every year, through more partners. If the supply of reward seats doesn't grow as fast, prices have to rise.
Inflation. Fares, fuel and hotel rates go up. A points price set years ago gets cheaper in real terms the longer it stays still.
Cost pressure on partners. When banks earn less from cards, they buy fewer points or offer worse rates. That's exactly what happened after the RBA's card reforms.
Points held for years. Every point sitting in an account is a promise the program has to keep. Raising prices reduces what those promises cost.
| When | What changed |
|---|---|
| August 2025 | Qantas raised Classic reward prices: about 15% in economy and up to 20% in international premium cabins, the first rise since 2019. Some carrier charges went up too. |
| Late 2025 | Qantas Classic Plus value fell in premium cabins, to about 1.25 cents per point. |
| October 2026 | After the RBA reforms, several banks worsened transfer ratios or cut earn rates. NAB and MyCard moved to 3:1 to Velocity, Westpac Altitude to 4:1, and CommBank's Velocity transfers to 2.5:1. |
Correct as of October 2026.
Not every change is bad. Qantas lowered prices on many short Jetstar flights in 2025, and has added redemption partners. But the overall direction is clear.
A program has to balance two things: keeping the business healthy and keeping members' trust. A big, announced change to the reward chart costs trust, so programs tend to save them for when they're unavoidable, and pair them with something positive, such as more seats or a new partner.
Smaller changes, like carrier charges or how many seats are released, are easier to make quietly. That's why it pays to watch what a booking actually costs you, not just the headline chart.
To work out what your points are worth today, read What are your points worth?
This guide is general information only and isn’t financial advice. It doesn’t consider your personal circumstances. Check product terms and fees before applying for any credit card. The views here are ours.
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